Peachtree Bridge Warranty Policy

If you are the original owner and are experiencing an issue with your instrument, please contact Rolling StringZ / Peachtree Bridge Enterprises, LLC (PBE) to determine the details of the issue and provide the support steps to be taken.

Rolling StringZ guitars and bridges are warranted to be free from defects in materials and workmanship, subject to the limitations contained below by Peachtree Bridge Enterprises, LLC. for a period of one (1) year from the date of purchase, to the original end-user/owner only and may not be transferred or assigned to subsequent owners.

Peachtree Bridge Enterprises, LLC will examine the guitar and will repair or replace any part or parts of the instrument/bridge deemed to be defective under normal use and service during the warranty time period stated above. Peachtree Bridge Enterprises, LLC will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar. Any modifications or service performed on this instrument or bridge by other than Peachtree Bridge, or not specifically authorized by PBE, will void this warranty.

SAVE YOUR RECEIPT:

Peachtree Bridge Enterprises, LLC will only perform warranty service when presented with a copy of the original sales receipt.

THIS WARRANTY DOES NOT COVER:

1 - Any instrument/bridge on which the serial number has been removed, defaced or altered

2 - Any instrument/bridge not purchased from an authorized dealer or purchased second hand

3 - Any instrument/bridge which has had unauthorized repair or service work has been carried out

4 - Any instrument/bridge that has been damaged due to alteration, accident, negligence or misuse

5 - Shipping damage of any kind

6 - Normal “wear and tear,” including but not limited to any discoloration, fading, finish cracking, or damage to the original finish, worn frets, strings, tuners, hardware, and plating

7 - Any subjective issues such as wood grain, color, tonal characteristics, and “feel”

8 - Damage due to improper use of accessories (synthetic straps, hangers, etc.)

9 - Any warranty of merchantability or fitness for a particular use, including setup and pickup height

10 - Any instrument/bridge that has been subjected to extremes of humidity and temperature

11 - Cases, gig bags, or accessories

12 - Replacement parts purchased separately

TO OBTAIN WARRANTY SERVICE:

To obtain warranty service, the instrument or bridge must be returned to the instrument builder or to Peachtree Bridge Enterprises, LLC. A Return Authorization Number, must be obtained in advance, and must be written in a conspicuous place on the outside of the return shipping carton or the return will be refused.

When returning the instrument for service under this warranty, a copy of the sales receipt establishing proof and time of purchase must be sent along with the instrument. All freight/shipping and insurance costs associated with returning the product must be prepaid by the original owner.

WARRANTY LIMITATIONS AND DISCLAIMERS:

Peachtree Bridge Enterprises' sole and exclusive responsibility shall be as provided under this warranty and, UNDER NO CIRCUMSTANCES, SHALL PEACHTREE BRIDGE ENTERPRISES, LLC BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED; ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. Peachtree Bridge Enterprises, LLC shall not be liable for any damages beyond the cost of the product, as listed on the valid receipt. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. No person, whether or not an agent, is authorized to make or assume any obligations other than those stated in this warranty.